Frequently Asked Question

OCOM Reset user account if suspended at login
Last Updated 3 years ago

If by any chance a user is locked out and the account is suspended, perform the following SQL entry to unlock the account:

1. Login to the ME via CLI.
2. Access MySQL command line with "mysql vsp".
3. update users set disabled=0,login_attempts=NULL where user_name="admin";
(This command reset the admin account at "user_name" variable)
4. The account should now be accessible.

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